• We offer replacements and refunds for defective items IF the defects occurred during delivery.
• The return process is simple. Just take a photo on the defective goods, parcel and consignment note then email us at giiigiiishop@gmail.com
• We will bear the shipping charges for replacements.
• The return policy will only be effective for a period of one (1) week from the time you receive it from the shipping agent.

Please email us at giiigiiishop@gmail.com for all return and exchange assistance.

MyOtaku reserved the rights to change or alter the policy for any reason at any time without notice.

Thank you for your patience and trusting our service!